Pricing. We realize that affordability is important to our customers.

Always Fair and Honest Pricing

To answer your question directly, our Service Charge, as of March 2017, is $89. This covers the technician going out to your house, and arriving at a diagnosis.  This could also be called the “minimum” charge, as any repairs actually completed will be in addition to the Service Charge.
Yes. After the technician completes the diagnosis, and researches any parts that are needed, they will give you the full price (parts, tax, labor) to complete the repair. Whenever possible, the technician will give you the quote on the initial visit. With many common repairs, technicians will have the parts on their truck, so the repair is completed on the first visit. If you approve the repair(s), and parts need to be ordered, we can get most parts within a few short days.

Hourly Rates and our Guarantee

We do not have an “hourly” rate. Our repairs are flat rate priced, based mainly on the type of appliance, the technical level of the repair, and access. This provides you with an exact price for your repair. It doesn’t matter if you get a fast technician, or a more methodical technician. It also doesn’t matter if it requires unexpected follow-up visits. You will only pay the price quoted for a given repair. And, for your comfort in approving a repair, we guarantee our parts for a full year. We guarantee our service charge and/or labor for 90 days. Most common repairs will cost between $115 and $237 (including service charge), plus parts and tax.
Here’s an example of how our guarantee can make you comfortable in approving a repair: Let’s say we diagnose a bad transmission on your washer; you approve the repair, and it is completed. A few weeks later, you have a problem again. We come back out (at no charge), and find that we should also have replaced the clutch, along with the transmission. We are darn good, but not perfect! Since it is related to our original work, and if adding that extra part cost to the repair would put it past your “tipping point”, we would give you the option of backing out of the original repair, and refund your money, except for the original service charge amount. We want to instill your trust and confidence in our company, and your decision.

Addressing Whether to do a Repair

Finally, in addressing whether to do a repair, after you get the quote, you need to look at the physical condition of the appliance.  Things like rusty dishwasher racks, doors that don’t open or close properly, and broken handles and such, can sometimes be quite costly, and may signal that the appliance is too old or in too poor of condition to reasonably repair.  If the physical condition is good, a repair that is less than 50% of the replacement cost is normally an ok repair to complete.

Important Things to Consider

If you do some appliance shopping before deciding to do a repair, keep in mind some of the pitfalls that can add to the cost or difficulty of replacing a broken appliance.  About the only things that are “standard”  size in the kitchen or laundry are the dishwasher 24″ and/or a freestanding stove 30″.  With dishwashers, the most common problem in replacing them is the height.  If you have added new flooring (particularly tile or hardwood) to your kitchen, you may have a problem.  The recommended height (from top of finished floor to top of cabinet opening) is 34 1/4″.  You can usually “squeeze” a new one in if you have a height of 33 3/4″, but if you have less than that, you have a problem to solve.  Stoves that have a flange over the sides to cover the counter gap are another possible problem.  These are called “slide-ins”.  They are more decorative because of the side-gap coverage, and unfortunately you will also find that they are fairly expensive. 

More Things to Consider

If your stove does not have a wall behind it (like on a peninsula or island), you are usually forced to buy the slide-in because they also do not have a “console” sticking up from the rear of the stove.  If you are replacing a slide in stove, and there IS a wall behind it, you can usually fit a standard 30″ freestanding stove in the same opening, and they are substantially less expensive.  In the laundry room, the most important measurement is the depth (front to rear) of the appliance.  Some laundry units, especially the newer front loading washers, can be up to 4″ deeper than other models.  Where this comes into play is when either the washer or dryer might be close to a door.  If the appliances stick out too far, sometimes the door may not be able to be opened.  If this is the case, and you try to push the laundry units back against the wall, you can cause a dryer vent restriction that will cause a functioning problem.

I hope this information is helpful to you.  Please feel free to call us or email us with any questions you might have regarding appliance repairs.  We want you to have a GREAT repair experience.